Returns

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original packaging and accessories included. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact.rmvision@gmail.com. Please note that returns must be sent back to the original shipping address unless otherwise instructed.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at contact.rmvision@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Final sale or clearance items

If you have any questions regarding a specific item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original product. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be returned in the same condition in which it was received, unworn, unused, with all original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact.rmvision@gmail.com.